Return & Refund Policy

If a shelf-stable item purchase is returned to us new and in original packaging within 15 days of delivery, we will offer a store credit for your order total and less our costs for shipping and handling each way. However, please be mindful of the following details regarding returns:

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Return Policy for Cancelled Orders

An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

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Return Policy for Free Shipping Items

For items that shipped for free, our shipping costs will be deducted from your store credit. 

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Return Policy for Perishable Items

If a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.

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Return Policy for Strawberry/Chocolate Dipped Products

If you are not completely satisfied with your purchase, give us a call and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

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Return Policy for Damaged Products

If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

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Substitution Policy

For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.

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To return an item or order, please contact a member of our Customer Service Team at  (203)707-1036